You will absolutely love our products and services. If for any reason you do not, we ask that you give us the opportunity to ensure you are delighted. If this isn’t possible after working with your personal SANE Success Specialist, you are fully protected by a 100% money-back return policy for at least a full 30 days (unless otherwise noted). Here’s how it works…
For any and all SANE products and services (except specials, Diabesity, Ignite, and digital products) – you have a full 30 days to request a refund in writing via email here. The 30 days starts from the date you get access to the product/service or purchase the product/service (whichever comes first).
Email your refund requests here. Please include the words “Refund Request” in the subject line of your email. Refund requests that are not made in writing via email as specified on this page within the specified refund period cannot be accommodated due to FTC regulations and our Terms of Service. In English 🙂 we are required by law (and by general human decency 🙂 ) to always honor our money back guarantee. This means honoring it both during the refund period (aka issuing refunds) and after the refund period (aka not issuing refunds). It also means that we will work with you personally over the phone to ensure you are taken care of completely.
PLEASE NOTE: IT MAY TAKE UP TO 7 DAYS POST REFUND PROCESS TO REFLECT THE REFUNDED FUNDS IN YOUR ACCOUNT.
This refund policy was last updated on October 9, 2015.
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