How To Ensure You Get Your SANE Emails

Many e-mail and Internet companies are now using programs to block unwanted e-mail, often called spam. Sometimes, however, these programs block e-mail you want to get. To ensure you are receiving your SANE emails please add to your email white list today.

TIP: Hold the CTRL key and press “f” and type the name of your email service to find it instantly.


1. In your inbox, locate an email from
2. Drag this email to the “primary” tab of your inbox.

3. You’ll see that our emails will go to your primary folder in the future!

Yahoo! Mail

When opening an email message, a “+” symbol should display next to From: and the sender’s name. Select this and an “Add to contacts” pop-up should appear. Select “Save”:


Mac Mail

Select “Mail” and “Preferences” from the top menu.


In the “Preferences” window, click the “Rules” icon.
Click the “Add Rule” button.

In the “Rules” window, type a name for your rule in the “Description” field.
Use the following settings: “If any of the following conditions are met: From Contains.”
Type the sender’s email address in the text field beside “Contains.”

Select “Move Message” and “Inbox” from the drop-down menus.Click “Ok” to save the rule.

Outlook 2003 & Later

Right-click on the message in your inbox.
Select “Junk E-mail” from the menu.
Click “Add Sender to Safe Senders List.”

iPad, iPhone, iPod Touch

1. On any message, tap the sender and add to a new contact

Android Devices

1. In the default email client, touch the picture of the sender.2. Click OK to add to contacts.

Gmail1. Open the email (likely in your Promotions tab)2. Click on the little down-pointing-triangle-arrow next to “reply.”3. Click Add SANESolution to contacts.
4. Drag the email into your Primary tab

Outlook 1. Right-click on the email you received (in the list of emails).2. Click Junk E-mail.3. Click Add Sender to Safe Senders List to finish.

Mac Mail1. Click Address Book .2. Click File.3. Click New Card.4. Enter service@SANESolution.com5. Click Edit to finish

Yahoo! Mail1. Open your SANE email message2. Click Add to contacts next to Click Save to finish.

Windows Live Hotmail1. Open the SANE email message2. Click Add to contacts next to

Comcast1. Click Preferences from the menu.2. Click Restrict Incoming Email.3. Click Yes to Enable Email Controls.4. Click Allow email from addresses listed below.5. Enter you want to whitelist.6. Click Add.7. Click Update to finish.

AOL Mail1. Click Contacts in the right toolbar.2. Click Add Contact.3. Enter service@SANESolution.com4. Click Add Contact button in the popup

Earthlink1. Click Address Book.2. Click Add Contact.4. Save

Mozilla Thunderbird1. Click Address Book.2. Make sure Personal Address Book is highlighted.3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.4. Under Contact, enter service@SANESolution.com5. Click OK to finish .

NetZero1. Click the Address Book tab on the top menu bar.2. Click Contacts.3. Click Add Contact.4. Enter service@SANESolution.com5. Click Save to finish.